MoonHeaven Travels (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services.
By accessing or using our website, services, or applications, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect information when you:
- Register on our website
- Subscribe to our newsletter
- Respond to a survey
- Fill out a form
- Use our services or interact with our site
Types of data collected:
- Personal Information: Name, email address, mailing address, phone number, or other identifying details
- Usage Data: IP address, browser type, device information, pages visited, and site interactions
How We Use Your Information
We use the collected information to:
- Provide, manage, and improve our services
- Operate and maintain our website and features
- Respond to inquiries and provide customer support
- Send transactional updates, service notifications, and account-related messages
- Send promotional or marketing communications (where permitted)
- Personalize and enhance your experience based on your preferences and usage patterns
- Administer contests, surveys, or promotions
- Detect, prevent, and address security threats or fraudulent activity
Information Sharing
We do not sell, trade, or rent your personal information.
We may share your data:
- With trusted service providers who support our operations (under confidentiality agreements)
- To comply with legal obligations or protect rights and safety
- With third parties for marketing, analytics, or advertising using non-personally identifiable, aggregated data
Third-Party Services
We use third-party providers (e.g., analytics, communication tools) who are required to handle your information securely and only for the services we request.
Data Retention
Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Data Security
We implement industry-standard measures to safeguard your data. However, no system is completely secure, so please take care when sharing personal information online.
Your Rights & Choices
You have the right to:
- Access, update, or correct your data
- Withdraw consent (where applicable)
- Object to or restrict certain data processing
- Request deletion of your information (“right to be forgotten”)
- Opt out of marketing communications via the unsubscribe link
To exercise your rights, please contact us through the information below.
Children’s Information
Our website is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has submitted personal information, please contact us and we’ll promptly remove it.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via our website or email. Please review it regularly.
Contacting Us
If you have questions about this Privacy Policy, please reach out through the Contact Us page on our site.